Refund Policy

At Haileyjo Threads, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a full refund.

To be eligible for a refund, items must be in their original condition, unworn and unwashed with all tags still attached. We cannot accept returns on items that have been altered or customized for you (if you receive a damaged customized item, please contact us within 10 days of receiving your order and we will be happy to exchange it for you).

To initiate a return, please contact our customer service team at hello@haileyjo.com to request a return shipping label. We will process your refund within 7 business days of receiving your returned items.

Please note that original shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

We reserve the right to refuse returns on items that do not meet the above criteria or are received outside of the 30-day return window.